> ## Documentation Index
> Fetch the complete documentation index at: https://docs.waterr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Web Search

> Let your AI persona search the web during conversations for real-time information.

Web Search gives your AI persona the ability to look up information on the internet during a live session. This keeps conversations grounded in current, factual data.

## How it works

When enabled, the AI can search the web mid-conversation to:

* Look up current facts, statistics, or news
* Verify claims made by participants
* Find relevant resources to share
* Answer questions that require up-to-date information

The search happens in real-time. The AI briefly pauses to look something up, then incorporates the findings into its response naturally.

## Use cases

<CardGroup cols={2}>
  <Card title="Sales Training" icon="phone">
    AI prospect references real competitor products, pricing, and market data to create realistic objections.
  </Card>

  <Card title="Research Interviews" icon="magnifying-glass">
    AI can verify participant claims and ask informed follow-up questions based on real data.
  </Card>

  <Card title="Customer Support" icon="headset">
    AI simulates a customer who has researched your actual product documentation and pricing.
  </Card>

  <Card title="Onboarding" icon="graduation-cap">
    AI references your real product pages, docs, and knowledge base during training conversations.
  </Card>
</CardGroup>

## Enabling Web Search

<Steps>
  <Step title="Open your scenario">
    Navigate to the scenario you want to configure.
  </Step>

  <Step title="Go to Settings">
    Click the **Settings** tab.
  </Step>

  <Step title="Enable Web Search">
    Toggle on **Web Search** under capabilities.
  </Step>
</Steps>

## Guiding web search behavior

You can control how the AI uses web search through your [meeting script](/customization/meeting-script):

```markdown theme={null}
## Web Search Usage
- Look up the candidate's company before starting the conversation
- If the participant mentions a specific technology, verify its current status
- Don't search during rapid back-and-forth -- only when there's a natural pause
- Reference sources naturally: "I saw on your website that..."
```

<Tip>
  Web search works best when the AI has a reason to look things up. Mention specific topics, companies, or domains in your script that the AI should research during the conversation.
</Tip>

<Warning>
  Web search adds latency when the AI decides to look something up. For time-critical scenarios, guide the AI to search sparingly by adding instructions about when (and when not) to search.
</Warning>