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The meeting script is the set of instructions that drives the AI’s behavior during a session. This is the most impactful part of your scenario — well-written scripts produce consistent, realistic conversations.

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Writing Your Script

Open your scenario and click the Instructions tab. Use the rich text editor to write structured prompts.

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Structure

A good meeting script covers:
  1. Role and context — Who the AI is and the situation
  2. Conversation flow — How to open, what phases to go through
  3. Behavioral rules — What to do in specific situations
  4. Boundaries — What topics to avoid, when to end

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Example

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Tips

Be specific

“Ask follow-up questions” is vague. “If the candidate gives a one-sentence answer, ask them to elaborate with a specific example” is actionable.

Define phases

Break the conversation into timed phases. This keeps sessions structured and ensures key topics get covered.

Handle edge cases

What should the AI do if the participant goes off-topic? If they get stuck? If they try to end early? Define these.

Test and iterate

Use the Playground to test. If the AI does something unexpected, add a rule to handle that case.
Avoid scripts that are too restrictive. If you script every response, the conversation feels robotic. Give the AI guidelines and let it adapt naturally within those bounds.

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Personalize with participant name and email

Drop {{USER_FIRST_NAME}}, {{USER_NAME}}, or {{USER_EMAIL}} anywhere in your script and Waterr replaces them with the joining participant’s identity when the session starts. See Personalization Tokens for the full list, syntax alternatives, and fallback behavior.