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After each session, the AI evaluates the participant against the goals you define. This produces scores, written feedback, and analytics you can review and export.

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Goals

Goals are the evaluation criteria for your scenario. Each goal defines what to measure and how to score it.

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Creating goals

1

Open your scenario

Navigate to the scenario you want to configure.
2

Go to the Goals tab

Click the Goals tab on the scenario detail page.
3

Add a goal

Click Add Goal. Fill in:
  • Name — What you’re measuring (e.g., “Communication Clarity”)
  • Description — What good performance looks like
  • Scoring instructions — How the AI should assign a score

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Example goals

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Scoring

Each goal is scored on a scale (typically 1-10). The AI assigns scores based on:
  • The conversation transcript
  • Your scoring instructions
  • Observable behavior during the session

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Score breakdown

After a session, you can view:
  • Individual goal scores with written feedback
  • Overall score (average across all goals)
  • Transcript highlights linked to specific goal evaluations

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Viewing results

1

Go to the scenario

Open the scenario from your dashboard.
2

Click on a session

In the session list, click on a completed session.
3

Review evaluations

The evaluation tab shows scores, feedback, and transcript for each goal.

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Exporting results

Export session results for reporting or integration with your systems:
  • CSV export — Download scores and feedback as a spreadsheet
  • Webhook — Receive results automatically via webhook notifications
  • API — Query results programmatically via the API
Write scoring instructions that are specific and behavioral. “Good communication” is vague. “Responds in structured format: states the approach, walks through the solution, then summarizes” gives the AI clear criteria to score against.