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Paste a Zoom meeting link and your agent joins through the Zoom web client, connects its audio, and runs your scenario once the host lets it in.

Before you start

  • A Zoom invite link, for example https://us04web.zoom.us/j/1234567890?pwd=…. Use the full link from the invite: it includes the passcode, so the agent doesn’t have to type one.
  • A plan that includes meeting platforms (Starter and above).
  • A host in the meeting to admit it.

What participants see

1

Waiting room

The agent arrives in the waiting room under its persona’s name. The host admits it from Participants.
2

In the call

The agent joins with computer audio. Its video shows the persona’s photo and name, and it starts the scenario.
3

Leaving

The agent leaves when the scenario ends, when the time limit is reached, or when the host removes it.

Good to know

  • The host must be there. If the meeting hasn’t started, or nobody admits the agent, it waits and then gives up. The call is marked as not joined.
  • Zoom’s test meeting won’t work. Links from zoom.us/test don’t accept web-client guests. Use a real meeting.
  • Web-client joins must be allowed. If the account turns off joining from a browser, the agent cannot get in.
See What works where for the full feature list.